Something not working, or a question about a request? Our support team can help with your account, bookings, payments and documents.
How to reach us
Use any of the contact details at the bottom of this page. We answer within one business day, Sunday to Thursday, 9:00 to 17:00 (Cairo time). Messages sent outside those hours are answered on the next working day.
What to include in your message
Sending these together lets us resolve most issues on the first reply:
- The mobile number or email registered on your account.
- The request or booking number, if your question is about one.
- What you were trying to do, and what happened instead.
- A screenshot of the error, if you saw one.
Common questions
I can't receive the verification code
Check that the number you entered is correct and that your phone has signal, then request the code again after a minute. If it still does not arrive, contact us with the number you are trying to register.
My payment was taken but the booking is not confirmed
Card payments can take a few moments to be confirmed by the bank. Refresh the request in the app first. If the status has not changed after 30 minutes, send us the payment reference and we will trace it.
How do I cancel or get a refund?
Open the booking or request in the app and choose Cancel. The refund that applies depends on when you cancel — see the Cancellation Policy page.
I uploaded the wrong document
Upload the correct file to the same request and tell the assigned team which one to use. If the request has already been submitted and you cannot add to it, contact us.
How do I change my phone number or email?
Open the Profile tab and edit your details there. Changing a mobile number requires verifying the new one.
How do I delete my account?
See the Delete Account page for the steps and for what happens to your data.
Reporting a security issue
If you believe your account has been accessed without your permission, or you have found a security problem, contact us straight away and mark your message as urgent.